Consultants

Senior Executive Consultant

B.S. Business Administration | Management Information Systems 

• Drove operational excellence and digital transformation across high-tech, telecommunications, and financial services sectors with 30+ years of senior executive leadership.

• Led Contact Center Strategy and Technology Integration initiatives, scaling complex organizations and modernizing product suites to deliver measurable business outcomes.

• Served as President and CEO of eTALK, guiding the company through a full product modernization and negotiating a successful $93 million acquisition.

• Managed multi-million dollar P&Ls and global sales operations for industry leaders including Autonomy, LiveVox, and Aspect Software.

• Negotiated and closed seven-figure enterprise deals while streamlining global call center infrastructures, driving revenue growth and improving bottom-line performance across multi-site environments.

Strategic Leadership & Technology Consultant

B.S. Behavioral Psychology | Mathematics

• Partners with executives to strengthen compliance, operational performance, and execution in demanding environments across financial services and contact center industries.

• Manages cross-functional operations spanning compliance, IT, and business performance across multi-location environments with 2,500+ employees.

• Audits and advises on technology platforms and workflow systems to improve operational efficiency, support better decision-making, and strengthen execution across teams.

• Identifies inefficiencies, misalignment, and weak follow-through, implementing structured solutions that drive measurable progress.

• Develops practical systems that improve communication, role clarity, and consistency across leadership functions.

Strategic Operations & Supply Chain Consultant

B.S. Criminal Justice: Homeland Security | Risk Management 

• Led high-impact military logistics and operations, managing $330M+ in assets and overseeing strategic initiatives including DoD pilot projects, supply chain optimization, and large-scale training exercises for 180+ personnel.

• Directed supply chain and resource planning for multimillion-dollar operations, utilizing SAP systems to streamline workflows and ensure mission readiness across 400+ military vehicles and equipment.

• Managed cross-functional teams in high-pressure environments, leading up to 180 personnel and executing risk assessments, safety protocols, and international deployments in Korea and Thailand.

• Implemented technology solutions and process improvements in both military and civilian sectors, including standard operation procedure (SOP) development and system integration for a general contracting firm managing 15+ projects.

• Executed strategic planning and resource forecasting across multi-site operations, ensuring alignment of mission objectives with resource availability, budget constraints, and safety protocols.

Strategic Operations & International Affairs Consultant

B.S. Defense and Strategic Studies | Foreign Areas Studies: Middle East 

• Strategic Advisor with Global Expertise, specializing in political-military operations, regional dynamics, and international relations, currently supporting U.S. defense strategy development in Washington, D.C.

• Proven Operational Leader with hands-on experience managing large teams, multimillion-dollar assets, and high-stakes operations under tight timelines in dynamic, global environments.

• Crisis Management Specialist, having successfully led ground operations during the Afghanistan evacuation (Operation Allies Refuge), applying leadership, adaptability, and cross-cultural communication skills under extreme pressure.

• Fluent in Persian (Farsi, Dari, Tajik) and Conversational in Russian with direct regional engagement experience, strengthening cross-border collaboration and stakeholder trust in complex international settings.

• Academic Excellence and Analytical Rigor, holding a Bachelor of Science in Defense and Strategic Studies from West Point with honors in Terrorism Studies and Middle Eastern affairs.

• Highly Disciplined and Certified Professional, with advanced military training including Ranger School, Jumpmaster, and upcoming Expeditionary Warfare coursework, bringing elite operational discipline to consulting engagements.

Information Technology Security Consultant 

B.S. in Cybersecurity | CompTIA Security+ certified

• Secured IT infrastructure for businesses by conducting risk management assessments and addressing gaps in network configurations, firewall and access control updates, and mitigating vulnerabilities using NIST and ISO 27001 compliance.

• Directed SOC 2 compliance by leading cross-functional teams, architecting secure IT frameworks aligned with Trust Services Criteria, implementing technical controls across cloud and on-premises environments, and integrating continuous monitoring, logging, and incident response protocols.

•  Deployed IT infrastructure, including network installation, system hardening, employee management, and compliance audits.

•  Ensured compliance and security by implementing Azure, Defender, Intune, and Purview. Install authentication software (MFA), identity and access management (IAM, Entra), and MDM software as network and security administrator.

•  Perform roles in system administration, network engineer/admin, tech support, help desk, security analyst/engineer roles.